Common problems and solutions

The following troubleshooting tips can help resolve some common ArcGIS Server installation issues. For additional help, see the Esri Knowledge Base at support.esri.com, contact the Esri Support Center, or visit the ArcGIS Server User forum.

Are setup log files created?

When I launch the setup, I receive a prompt that states, "This installation package is not supported by this processor type. Contact your product vendor."

Yes. A setup log file is generated in the <ArcGIS Server installation directory>/.Setup/ directory. The setup log file generated during installation is ArcGISServer_InstallLog.log.

ArcGIS Server is no longer supported on 32-bit operating systems. The ArcGIS Server setup will only proceed on 64-bit operating systems.

How do I start, stop, and restart ArcGIS Server?

When I launch the setup, I receive a prompt that states, "The setup cannot proceed because ArcGIS Server is not supported on machines that include an underscore (_) in the machine name."

After a successful installation, ArcGIS Server is running. To stop ArcGIS Server, run the <ArcGIS Server installation directory>/stopserver.sh script. Alternatively, launch the Stop ArcGIS Server shortcut if on a desktop environment. To start ArcGIS Server, run the <ArcGIS Server installation directory>/startserver.sh script. Alternatively, launch the Start ArcGIS Server shortcut if on a desktop environment.

Several widely used internet host name specifications have designated the underscore character as nonstandard. Although Windows allows you to use the underscore in a machine name, it can still cause problems when you interact with other servers and platforms. For this reason, ArcGIS Server will not proceed with installation on servers that have an underscore in the host name.

When I attempt to install ArcGIS Server, I see an error message that states, "An unexpected error occurred while unpacking file(s). Check for missing volume file(s). Error code 1 -2147467259."

As of ArcGIS Enterprise 11.3, the ArcGIS Server self-extracting package consists of two files with .exe and .exe.001 extensions. To extract the package, ensure both files are in the same folder.

I see a dialog box indicating there are missing dependencies.

The .NET Extension Support feature requires the appropriate version of Microsoft .NET. If the appropriate version of Microsoft .NET is not found, the .NET Extension Support feature will not be available for installation.

If your operating system includes the appropriate version of Microsoft .NET, make sure it's enabled using Windows Features. If your operating system does not include Microsoft .NET, you can download it from the installation media and enable it using Windows Features.

See the ArcGIS Server system requirements for the current supported version of Microsoft .NET.

How do I create a log of the installation?

The example below creates a log of the installation on drive C. However, the log can be created anywhere on the local machine.

msiexec /I <path to the ArcGIS Server media or download folder>setup.msi /L*V C:\ArcGIS_Server.log

Note:

Windows Installer requires the System account to have full control of the system drive and the target drive.

Note:

When stopping and immediately restarting ArcGIS Server, allow 25 to 30 seconds after stopping the server before running the startserver script. This will ensure that all the processes are properly shut down before restarting.

How do I connect to ArcGIS Server Manager?

Once the installation has completed successfully, you will be able to access ArcGIS Server Manager from Firefox or any supported web browser by navigating to http://<machine name>:6080/arcgis/manager. For more information, see Logging in to Manager.

Why are the ArcGIS Server menu shortcuts not created?

There are times when the shortcuts are not yet visible after installing ArcGIS Server. If so, log out and log back in from the desktop environment to allow the system to refresh its shortcuts.